The South African telecom which is currently grappling with espionage allegations on Tuesday sent customers a hoax text message claiming they had received “free 500MBs”.
“Yello” You have received FREE 500MBs of Data Valid for 10 days. Dial *131*# to check,” read the message.
To the surprise of many customers, the data bundle that reflected on the phone could not be used to access internet.
In fact, it disrupted connections for those who had prior data on their phones. Customers were still unable to browser despite the bundle reflecting.
One loyal customer Muhumuza Mbabazi [@MuhumuzaMbabazi] reported the matter to Uganda Communications Commission [UCC].
“This whole @mtnug free 500MB is a total hoax. After “gifting” you with these “free” MBs, the internet in turns becomes unresponsive,” Mbabazi said.
He added: “It was not until I had to reload bundles that my internet resumed working.”
The regulator told Mbabazi that the “500Mbs from MTN are said to have been given in error”.
“They have since been deactivated so customers who received them may not be able to use them.”
UCC said the operator [MTN] has since apologised for the inconvenience. “Please contact the customer help line for clarification,” UCC advised.
MTN did not issue a formal statement on the matter but customers who called MTN Customer Care were told the data was sent to them by mistake and it has since been frozen.