Stanbic Bank Uganda, MTN Uganda and Airtel Uganda inform the public and their customers that on Saturday 3 October 2020, a third-party service provider experienced a system incident which impacted Bank to Mobile Money transactions.
All Bank to Mobile Money/Wallet services have since been temporarily suspended.
This system incident has had no impact on any balances on both Bank and Mobile Money accounts.
Our technical teams are analysing the incident and will restore services as soon as possible.
“We apologise to all customers for any inconvenience that this has caused and reiterate our commitment to delivering seamless banking and mobile money services,” reads a Monday statement.
The communication is signed by Anne Juuko, Chief Executive Stanbic Bank Uganda; Wim Vanhelleputte, Chief Executive Officer MTN Uganda and VG Somasekhar, Managing Director Airtel Uganda.