Kenya Airways has officially responded to South Africa based Ugandan socialite Zari Hassan who claims losing her luggage on one of their planes.
Zari claimed she lost her items on a KQ flight as she flew to Entebbe including an expensive suit and four exquisite perfumes.
The perfumes were reportedly sent by friends in Dubai on her birthday.
“So disappointed in Kenya Airlines. I’ve been loyal, but you always do me wrong. The other times I’ve ignored, but not today. All my perfumes I received as gifts from my friends in Dubai just disappeared. What am I supposed to wear for my meeting?” she said on Instagram.
“Let’s not ignore the fact that your flights are always delayed and no explanations are given to passengers, still I ignored. I’ve never been on a KQ flight that is on time. Shame on you. KQ you have my return date better make sure someone finds me in the lounge and return what belongs to me. I didn’t travel for free, you set me back $2440, now I want what is mine backs Period! And we will end this relationship in peace,” she went on.
Kenya airways speaks
The airline said it has reached out to Zari for travel details so as to sort the matter.
“Dear Zari, we desire for all our customers to have a positive experience. We’ve reached out to you to obtain your travel details to enable us to coordinate w/ the management at the airports of transfer (JHB, JKIA and EBB) to establish what happened. We kindly await your response,” read the post from KQ.