National Water and Sewerage Corporation NWSC) has yet again scooped two awards for “Best Government Agency on Social media and Best Customer Service” during the Digital Impact Awards ceremony that took place at Kampala Serena Hotel Friday evening.
The awards were organized by Hipipo Digital and are aimed at discovering, promoting, encouraging and rewarding innovation and best practices for web, mobile e-services, digital finance and cyber security.
NWSC Senior Manager I.T Mr John Nkwanga and Ms Sarah Namuwenge the Corporate communications Manager received the award on behalf of the Corporation.
Mr John Nkwanga said that the awards were a reaffirmation of the Corporation’s commitment towards water for all, for a delighted customer by a delighted workforce.
The Corporation has recently adopted several modern communication and digital innovations to improve customer experience including a 24 hour interaction on Twitter, Instagram and Facebook as well as a quick and easy to use NWSC Mobile App and E-water payment system.
NWSC MD Dr.Eng Silver Mugisha attributed the achievements to investment in infrastructure along with an open door policy which has made customer service better. NWSC’s customer service index currently stands at 88%.
“Previously, NWSC was more profit oriented but the institution has since changed its focus to infrastructure which has doubled our asset worth. In the last three years, NWSC has been able to grow the number of people that access water from 4 to 7 million. At NWSC, We commit to continuous improvement and innovation to better service delivery in Uganda,” Dr Silver added.
The Corporation has in addition introduced a number of customer engagement programmes namely; Water Community Communication Clubs (WACOCO), Water Baraza’s, Customer connect sessions in places of worship, night hang outs and markets with an aim of improving customer service.